We pack and dispatch orders either within 2-4 days of purchase (business days only - excluding public holidays). While this happens 98% of the time, on our busy days (such as new releases and Black Friday) small delays may occur - nothing too bad though.

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS - which will have your tracking details inside. If you can't find your shipping confirmation email, have a dig around in your spam or promotions folder - sometimes they end up in there. If not do not hesitate to contact us.

Good news, we are committed to ensuring that your experience is unmatched here at Essence. We understand that things don't always go how you imagined when shopping online. Head to our Returns Policy page to find out if you are eligible.

We sure do. Currently, we ship to most of the world. If we don't ship to your country, feel free to contact us and we will try to work out something for you.

At Essence we are committed to providing complete authenticity and transparency shopping experience. Our community has been built on an authentic connection to something that is "homegrown." We will provide you with front hand customer experience where you get the time and attention of our founders, something the big buildings can't offer you ;)